The carrier’s improved inflight WiFi offering is now available on almost its entire fleet.
Singapore Airlines is already renowned for its exceptional inflight experience, with industry-leading first, business, and economy class products. The carrier is now taking its onboard offering one step further and has become one of the first in the world to roll out complimentary WiFi access across its fleet.
Passengers traveling in the airline’s Suites, first class, and business class, as well as members of its PPS Club, will now enjoy complimentary unlimited inflight WiFi. The benefit is also partially extended to KrisFlyer members, who will receive a free three-hour WiFi plan when traveling in premium economy, and a free two-hour plan when traveling in economy class.
Inflight WiFi is available on all of Singapore Airlines’ 153 aircraft, with the exception of its seven Boeing 737-800s, which are not WiFi-enabled. The airline’s senior vice president of customer experience, Yeoh Phee Teik, welcomed the move, saying,
“Staying connected, even at 35,000 feet in the air, has become an essential aspect of the travel experience. With our enhanced Wi-Fi offerings, SIA’s customers can stay in touch with their loved ones, post photos and videos on their social media channels, or keep updated on the latest news. These changes are in response to customer feedback, and part of SIA’s continuous investment to enhance their travel experience and maintain our leadership position.”
A simplified approach to inflight WiFi
This is a significant upgrade to the airline’s offering. Previously, business class passengers and PPS Club members were given 100MB worth of complimentary WiFi, while KrisFlyer members traveling in premium economy and economy class were offered a two-hour complimentary WiFi plan that was optimized only for messaging services.
What about non-KrisFlyer members?
WiFi plans are also available for purchase for passengers who are not KrisFlyer members or who have consumed their complimentary package. These range from $3.99 for one hour to $13.99 for the entire duration of the flight. Non-KrisFlyer members are encouraged to sign up as KrisFlyer members to enjoy complimentary inflight WiFi.
Staying ahead of the competition
Singapore Airlines prides itself on being at the forefront of rolling out complimentary WiFi access to its premium passengers and KrisFlyer members. However, there are a small (but growing) number of airlines around the world to offer free inflight WiFi to all passengers, regardless of travel class or frequent flyer status.
JetBlue is currently the only US carrier to do so across its entire fleet, while Delta Air Lines now offers free access on 80% of its aircraft (the first of the big three to do so). A number of other airlines offer the service only on certain WiFi-enabled aircraft types, such as Hainan Airlines’ Boeing 787s and Air New Zealand’s Airbus A320neos.
Source: Simple Flying
